Warranty Conditions
Please use this form to submit warranty
Warranty Terms
Phone Screens – 3 Months Warranty
Tablet Digitizers & LCD screens – 3 Months Warranty
Water Damage: 3 Months Warranty on repair done – if just labour No warranty
Batteries – 3 Months Warranty
Other – 3 Months Warranty as per normal conditions unless otherwise advised.
Warranty Conditions
Do I have to send the faulty item back?
We require all faulty items to be sent back to our address before replacement parts / repairs can be issued. Upon observation and assessment we will notify you of outcome and an approx eta of repair completion and returning of unit.
What does your warranty cover?
Our warranty is limited to component failure and does not include shipping, loss of use, loss of data, or any other incidental losses. SMM Mobiles is not responsible for any damage to a device due to improper use or things like drops, water spills and other kinds of accidental damage / physical damage.
What happens if something arrives damaged?
If a product arrives from SMM Mobiles that has been damaged during shipping, we require customers to notify us via email with pictures of the damage to info@smmmobiles.com within 7 days, otherwise, we are unable to warrant any item damaged during transit.
Do I get a credit or a replacement item for a retail item?
Any item returned is eligible for a credit or exchange. If you prefer credit, you will be credited at the current sale price of the item. We do this due to industry prices being volatile which can cause significant drops from month to month. We understand some customers may not like this, and if so we would gladly send you a replacement item. If this item is no longer available or cannot be sourced in a reasonable time, you will be credited for the original purchase price.
What condition does the item need to be in when I return it?
Items will only be replaced under warranty if they are returned in the same state that they were sent. Any scratches, cracks, dents or other damage that is no fault of SMM Mobiles will void the warranty, this includes dropping. We reserve the right to refuse warranty on any items displaying any physical damage at our discretion. We suggest all parts where possible to be tested before fitting or gluing to avoid damage if the product is faulty.
How do I know if it’s your product?
SMM Mobiles uses an identification mark on its components. Any part returned to SMM Mobiles that does not contain any identification marks is eligible to be failed under our warranty process. The stamps are generally SMM or our logo with a date stamp. If you need clarification please contact us.
Do you refund postage costs?
If we are shipping you an urgent replacement to replace an item that is faulty, we will pay for postage. All return postage costs are paid by the customer. We suggest packaging items carefully to avoid damage and using a trackable form of shipping which requires a signature on delivery to ensure nothing gets lost in the post.
Do you have a Re-Stocking Fee?
If the buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier, receives a damaged or defective item, or an item they received materially different from what they ordered no restocking will be incurred.
If the buyer changes their mind about a purchase and returns an item in the original condition, no charge will be applied.
If the original packaging of the item is either damaged or is in a state that SMM Mobiles has to repackage the returned item, a 25% re-stocking fee will be applied
If the buyer changes their mind about a purchase and returns an item, but SMM Mobiles receives the item damaged or materially different than how it was originally shipped to the buyer, an item with obvious signs of use, or an item that has been opened will incur a 50% restocking fee.
If the item being sent back is in such condition that SMM Mobiles cannot recover the cost, SMM Mobiles reserves the right to reject the returned item at their discretion.